Staff Responsibilities for Troubleshooting Assistive Listening Systems

Cars require regular maintenance. So does any assistive listening system (hearing loop, FM/RF, infrared) to ensure everything is working for customers.

There are 3 tiers of expertise for the staff:

  • Level 1 (every event): Frontline staff who check the system before every event.
  • Level 2a (monthly): Technical staff who check the system monthly for common anomalies, such as volume
  • Level 2b (monthly): Supervisor. ensuring the number of receivers, headphones, and neckloops are available and in compliance with the ADA. Verify changes have been implemented after any feedback or complaint. Ensure signage is visible and information is on the webpage
  • Level 3 (yearly or as needed): Professional staff.  These vendors often installed the original equipment. They can be called for advanced troubleshooting, servicing equipment, and checking the overall system for audio levels, quality, etc.  Sometimes businesses may offer an annual service contract.

Troubleshooting