Consumer Advocacy-Attend Events and Services
Use the System
When attending events, proactively request access to the facility’s assistive listening system (ALS) to both test the system and notify the venue that it is being used. Provide feedback to the facility and encourage others to use the system and share their comments as well.
Why always use the system?
- Role model – to others in the audience who have hearing loss.
- Facility staff – gives staff practice, shows the facility that they are needed.
- Personally – you will gain more experiences and stories for your advocacy work. Also, the event may be less tiring if you work less hard to listen.
Feel free to reach out to Center for Hearing Access (CHA) with questions, finding templates, or support. CHA can also conduct training for a minimum of 2+ organizations, via Zoom. CHA contact information
Inquiries
The assistive listening system “should” be ready for you, but often it’s a good idea to check that they are ready for you
- Templates-Inquiries. 20+ templates for you to adapt
#1 Feedback and Complaints
How was your experience? Afterwards, give positive or constructive feedback.
- Complaints – Where to Submit
- Google Reviews. Leave a positive or constructive review
- Hearing Instruments Manufacturers-Contact Information
- Templates-Complaints and Feedback. Templates for you to adapt if things aren’t working
2. Check the facility’s webpage for relevant ALS information.
Verify that there is information about the ALS on the webpage and in the program. A few simple sentences and a graphic can go a long way!
#3 Audio Checks
Ask staff to do 2 audio checks before every event or service.
Additional Resources
- Promotion of assistive listening systems. Templates and ideas for staff can easily adapt. Give positive or constructive feedback.