(19 pages) This Guide will help health care providers establish and maintain best practices in ensuring effective communication for hard of hearing and deaf patients, families, and caregivers. Hospital administrators, risk managers, and chief regulatory officers of hospitals, health care facilities, and private practices, and all members of the health care team should read this Guide to ensure compliance with laws, regulations, and guidelines related to the provision of services for effective communication.
Effective communication is the process of exchanging information between two or more people and asking for clarification until all parties are able to fully understand. Effective communication results in the patient being able to make informed decisions and the health care team providing safe and responsible care.
